Shipping policy
Delivery Policy
Production and Delivery Times
Delivery times may vary depending on the type of product and whether it is handmade or customized. An estimated delivery time is stated in each product description. Please note that this is only an estimate and the actual delivery time may vary.
For products that require production or design—such as our hand-crocheted items—a processing time is added before shipping. Hand-crocheted products usually have a processing time of 5–7 days, including holidays, though we always strive to shorten this period whenever possible.
Partial Shipments
To ensure you receive your items as quickly as possible, your order may be divided into multiple shipments. This means some products may be sent separately, depending on availability and delivery times. You will be notified of any partial shipments when your order is dispatched.
Shipping Methods and Carriers
We work with various shipping carriers depending on the product and destination in order to provide the best possible delivery experience. Details of the shipping carrier for your order will be included in your shipping confirmation email.
Shipping Confirmation and Tracking
Once your order has been dispatched, you will receive a confirmation email. Depending on the carrier, this may include tracking information so you can follow your shipment.
Delays and Exceptions
We strive to deliver within the estimated timeframe, but delays may occasionally occur due to factors beyond our control, such as weather conditions or carrier limitations. If a delay arises, we will inform you and work to resolve the situation as quickly as possible.
Lost Package Handling
If your package has not arrived within the expected timeframe and cannot be tracked via the shipping carrier, please contact us as soon as possible at [your email address]. We will work with the carrier to locate the package and resolve the issue.
• If the package is confirmed as lost, we will offer a free replacement or a full refund, depending on your preference.
• Please note: We are not responsible for lost packages if the shipping address provided was incorrect.
Deliveries to Specific Addresses
It is the customer’s responsibility to ensure that the delivery address provided is correct and complete. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Contact and Questions
If you have any questions about the delivery of your order, feel free to contact us at info@lullebaby.se — we’re here to help!