Privacy policy
Privacy Policy
Last updated: December 6, 2024
This privacy policy describes how Lulle Baby (hereinafter referred to as “the Website”, “we”, “us” or “our”) collects, uses, and shares your personal information when you visit, use our services, or make a purchase on lullebaby.se (“the Website”) or otherwise communicate with us in relation to the Website (collectively referred to as the “Services”).
For the purposes of this privacy policy, “you” and “your” refer to the user of the Services, whether you are a customer, visitor, or any other individual whose information we process.
Please read this privacy policy carefully.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post the updated privacy policy on the Website, update the date above, and take other actions as required by law.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information from various sources. The information we collect and use depends on how you interact with us.
Information We Collect
1. Information You Provide Directly to Us
• Contact Details: Name, address, phone number, and email address.
• Order Information: Information related to purchases, such as payment details, billing and shipping addresses.
• Account Details: Username, password, and security questions.
• Customer Service Information: Information you provide when you contact us, e.g., via email or forms.
• Images for Personalized Products: If you submit images for customized products, they are stored only for the time necessary to complete and deliver your order. The images are permanently deleted after the order has been delivered.
2. Information We Collect Automatically
• Usage Data: Technical information about your interaction with the Website, including IP address, browser type, device information, and cookies.
• Cookies: To enhance your experience, we use cookies and similar technologies. More information is available in our Cookie Policy.
3. Information from Third Parties
• Payment Providers: Information related to processed payments to complete your order.
• Partners and Service Providers: For example, shipping companies and technical services that support our Website.
Purpose of Processing Your Personal Data
• Providing the Services: To process orders, deliver products, and manage returns or complaints.
• Marketing and Communication: To send offers and personalize advertising based on your preferences.
• Security and Fraud Prevention: To detect and prevent fraud or unlawful activity.
• Improving Our Services: To analyze user behavior and improve features and user experience.
How We Share Your Information
We only share your information when necessary to:
• Fulfill our contract with you: For example, with shipping and payment providers.
• Collaborate with third parties: For technical support, marketing, and customer service.
• Comply with the law: If required, we may disclose information to authorities to meet legal obligations.
Security and Data Retention
We use reasonable security measures to protect your information, but no system is completely secure. We advise you not to share sensitive information through unsecured channels.
• Retention Period: Your information is stored as long as necessary to fulfill our agreements and legal obligations. Images for personalized products are deleted immediately after delivery.
Your Rights
Depending on your place of residence, you may have the following rights:
• Right of Access: Request a copy of your personal data.
• Right to Deletion: Request that we delete your information.
• Right to Rectification: Ask us to correct incorrect or incomplete data.
• Right to Object: For example, to direct marketing.
• Right to Data Portability: Request your data to be transferred to another provider.
To exercise your rights, contact us at: lullebabyse@lullebaby.se
Children’s Data
We do not knowingly collect information from individuals under the age of 18. If you are a parent or guardian and believe your child has provided personal information, please contact us immediately.
International Transfers
Your information may be transferred to and stored in other countries. We comply with data protection laws when making such transfers.
Contact
If you have any questions about this privacy policy, please contact us at:
Email: info@lullebaby.se